frequently asked questions

Q. Why would I choose a refurbished battery over a new battery from the dealer for my vehicle?

A. Purchasing a new battery from the dealer is a good option if you don’t mind spending $3K to $6K and having the vehicle towed to them. New batteries only come with a 12-month warranty. Battery Repair Experts comes to you for about 1/3rd the cost and we offer you the option of up to a 5-year warranty.

Q. What makes Battery Repair Experts unique/better than the other guys?

A. We only use modules that have gone through our “State of the Art” system that revitalizes them up to 90% capacity level of when your vehicles battery was brand new. This is a very expensive and precise process that gives you the assurance your vehicle is in tip-top shape when we hand you your keys. The “other guys” are simply putting a “band-aid” on your issue by using used modules to repair your hybrid battery. We also use upgraded Bus Bars that have been nickel plated so that in the future they don’t corrode and give you the same problem that got you in the situation you are in. The other guys don’t spend the money to do this.

Q. Is it safe to repair the hybrid battery myself?

A. There is a reason most qualified auto mechanics do not work on hybrid batteries, these batteries contain a very high voltage and could result in significant injury or death. We discourage anyone that is not a professional from attempting to go this route. 

Q. How soon can you come to repair my vehicles hybrid battery?

A. We take great pleasure in getting you on the road again in 48-72 hours or less from the time you first reach out to us. Simply, call us at 1-844-227-9679 or fill out the request appointment form and one of our team members will get back to you to schedule an appointment.

Q. What is your battery repair service area?

A. We cover the states of Florida and Georgia. If you are anywhere in these two states we cover you.

Q. How long does the battery repair process take once the technician arrives at my location?

A. Typically, we are done within 2 hour or less.

Q. What forms of payment do you accept?

A. We accept all major credit cards, checks and cash.

Q. Do you offer a financing option?

A. Yes! Please contact us for details.

Q. Should I need a technician who speaks another language, is that available?

A. Yes! Currently we can help with Spanish and of course English.

Q. I have heard stories about “fly by night” technicians working out of their trunk who are not around should a warranty issue arise, what will be my experience with Battery Repair Experts?

A. We have been in the business of repairing hybrid batteries since 2012. We stand behind our work and work very hard to keep our customers happy.


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