Last updated: August 23, 2026
Battery Repair Experts sells reconditioned hybrid battery packs that are installed in your vehicle by our technician, at your location. Because the pack is fitted, programmed and road-tested for your specific car, our policy works differently from a mail-order store. Here is exactly how it works.
How payment works
At checkout you choose one of two options. Either way the total price is the same – the deposit is applied to your balance and is never an extra fee.
- Reserve with a $99 deposit – you pay $99 today to lock in your appointment, and the balance goes to the technician on installation day. Card, cash or the financing you arranged.
- Pay in full now – you pay the entire installed price online and owe nothing on the day.
Example: on a $999 Toyota Prius pack, the deposit option charges $99 today and $900 on installation day.
Cancelling before installation
You may cancel at any time before the technician begins work and receive a 100% refund of everything you have paid, including the $99 deposit. The deposit is fully refundable – it holds your appointment, it does not buy it. There is no cancellation fee and no restocking fee. Call or text 844-227-9679 or reply to your confirmation email.
After installation
Once the pack has been installed in your vehicle it cannot be returned. From that point your protection is the warranty that came with your order:
- Standard packs – 12 months, unlimited miles
- Premium packs – 5 years, unlimited miles
- The hybrid battery ECU is covered under both.
If the pack fails within the warranty period we repair or replace it at no charge, mobile labor included. Full terms are on our Warranty page.
If we cannot complete the job
If our technician arrives and determines that the hybrid battery is not the fault, or that we are unable to complete the replacement, you pay nothing. Any amount already paid is refunded in full.
Wrong pack for your vehicle
If the pack we bring does not fit your vehicle, we source the correct pack at no additional cost or refund you in full – your choice.
How refunds are issued
Refunds are returned to the original payment method. Allow 5-10 business days for the funds to appear, depending on your bank or card issuer. Orders financed through AfterPay or EasyPay are refunded through those providers under their own terms.
Damaged or defective on arrival
Every pack is bench-tested before it leaves our facility and tested again in your vehicle before the technician leaves. If a defect appears afterwards, contact us immediately and it is handled as a warranty claim at no cost to you.
How to reach us
Phone / text: 844-227-9679
Address: 8135 N Orange Blossom Trl, Orlando, FL 32810
Hours: 7:30 AM – 9:30 PM ET, seven days a week